Get Social - FAQs

Q: How will I pay for services?  

A: You will be charged monthly on your Agent Receivable. You must be enrolled in autopay to use this service. Click here to enroll in autopay. 

Q: How do I engage services? 

A: Fill out the Social Media Support order form to select the package you are interested in and the social media Team Lead will contact you to schedule your onboarding appointment. 

Q: How long do services go for? 

A: The social media Presence and Engagement packages are a minimum of 3 month commitment and you are billed at the beginning of each month. 

Q: How do I cancel social media services? 

A: To cancel social media services you must send written notice to the social media Team Lead by the 10th day of the month to cancel for the upcoming month. Cancellation can not be made during the active month. 

Q: When can I submit an order?

A: Hours of operation are Monday - Friday 8:30am-5pm but we accept orders at any time. If you contact us outside of business hours we will get back to you on the next business day. 

Q: Will I get to preview my social media content? 

A: Yes. The social media Team Lead will send you a link to preview your social media content for the month. 

Q: Can I add or change my content calendar? 

A: Changes and additions can be submitted on Tuesday and Friday to the Team Lead. We will do our best to accommodate last minute requests but 48 hour lead time is preferred. 

Q: Can I adjust my social media content? 

A: Yes. You have 5 days after reviewing your social media content to make changes. You can email those changes directly to your social media Team Lead. 

Q: How often do I meet with my social media Team Lead? 

A: Once a month for 15-30 minutes. 

Q: What happens if I miss an appointment? 

A: You will need to reschedule as soon as possible. If you don’t meet with the social media Team Lead then we will move forward with the content calendar without your approval. 

Q: How do I schedule my monthly consultation?

A: You can schedule right onto their calendar by clicking here or you can email them directly. 

Q: What happens if I have questions or concerns about my Social Media Support? 

A: Email your social media Team Lead and copy [e-mail] and your concern or questions will be addressed.