Video Production - FAQs

Q: How do I pay for video production services? 

A: You will be charged for any services ordered on your AR statement. You must be enrolled in autopay to use any of the Balance services. 

Q: How long does the video shoot take? 

A: It depends on the type of video service. A typical shoot takes 30 min to an hour.  

Q: How do I prepare for the video shoot? 

A: Check out this helpful guide with tips on how to get camera ready. 

Q: Can I add on additional video services during the shoot appointment? 

A: Due to processes all video shoots must be planned and booked ahead of time. We cannot accommodate last minute additions to the video shoot. 

Q: What should I say during the video shoot? 

A: Be prepared with your topics ahead of time. The video producer will coach and guide you through the process. 

Q: What is included in the video service? 

A: A professional video producer will come out and shoot your video on site, music overlap if applicable, narration if applicable, full editing and quick turnaround time with the final product. 

Q: What if I’m late? 

A: If you are more than 15 minutes late the appointment will be canceled and you will be charged a $100 no show fee. 

Q: What is the cancellation policy? 

A: Cancellation for a scheduled shoot must be sent by midnight the day prior. If cancellation is sent the day of the scheduled shoot there will be a $100 cancellation fee. If you need to cancel or reschedule please notify the Video Producer as soon as possible. [e-mail] 

Q: What if I don’t show up for my scheduled shoot? 

A: No shows will result in a $100 penalty fee. 

Property Video FAQs:

Q: How far in advance do I need to schedule my listing video shoot? 

A: To get your preferred date, the more in advance you can schedule the better. 

Q: What if the aerial shots are unable to take place?  

A: Due to weather conditions or FAA regulations, the aerial portion of your service may not be able to take place. In this circumstance, you will not be charged for drone photos or you can reschedule the aerial portion of the shoot. 

Q: What is the turnaround time for property video shoots? 

A: 3 business days. 

Social Media Video FAQs:

Q: What is the turnaround time for social media videos? 

A: 5 business days. 

Q: What should I say during the video? 

A: Pick from our suggested video topics or come prepared with your own topics to talk about. You must prepare your talking points ahead of time.